How can I make a reservation?

-You can process your reservation via our website clicking on 'VIP transfer' for a private non shared trips or clicking on 'shared shuttle' icon for group -shared- shuttles.

What to do if I can't find my hotel/rental house on your hotel list?

-If you don't see your hotel/rental house on our list, process your request via 'other transfers' link and you will receive an answer in the next 24 hours.

How do I locate my driver at the airport?

-Our representative will be waiting for you at the exit of your arrival terminal in the open-air meeting greeting area holding a logo of TUCAN KIN.

What do I do, if I can't find the driver/representative in the indicated area?

-Call us for assistance: (+ 52) 984 871 35 38

Will be my driver there is my flight is delayed?

-Yes, we track all clients' flights. Notify us as soon as possible in case that your flight (flight number or carrier) has been changed or if you missed your connecting flight.

Is the driver's tip included in the price?

-No, the tip is optional and it's not include in the price, the custom in Mexico is 10% tip.

Do I share my Vehicle?

-No, if you book our private/VIP transfer you don't share your vehicle with any other passengers but your party.

Do you provide car/booster seats?

-Yes, we do, if you would like car/booster seats to be installed in your vehicle, please, send us a note after receiving your confirmation email. There is no extra charge for the service.

Do your drivers speak English?

-Yes, most of our chauffeurs speak English. Our operation centre with professionals fluent in English has phone contact with all our drivers and can assist the clients in case of any problem or misunderstanding.

Is it possible to stop in the supermarket on the way to my hotel?

-Yes, we can stop you in a small convenience store where you can buy drinks and snack with no extra charge, if you would like to stop in Supermarket or Shopping mall there is an extra 20 USD charge per hour of waiting.
If you would like to program this stop, please, send us a note after you receive your confirmation email.

How can I book if I can't find my hotel on your list?

-Use 'other transfers' link to pass the request

Do you provide Group transfers and deals?

-If you are Group of 11 and more passengers, please contact us via 'other transfers? Or 'Contact us' link.

Can I rent your vehicles per hour or for a private trip/excursion?

-Yes, we do rent our vehicles for personalized trips.
To consult the price, please process your request via 'other transfers' or 'contact us' link.

Can I pay by Credit Card?

-Yes, if you book your transfer via our website you can pay the total amount in advance using your credit card. Upon the arrival we accept payments only in cash USD or Pesos.

Do you accept pets?

-Yes, in private/VIP transfers we do accepts pets under certain conditions.
If you are travelling with a pet, consult our reservation centre before booking your transfer.

Are there any refunds?

-We are sorry, there are no refunds.
You can change your reservation 24 hours prior your arrival (for inbound transfers) and 24 hours before your original pick up (for outbound transfers) with no extra charge.

How can I change my reservation?

You can send us your updated information using 'contact us' link Or calling +52 984 871 35 38

Am I covered by insurance during my transfer?

-All our vehicles are fully insured and complying with the present security requirements of the Ministry of Transports of Mexico.