Frequently Asked Questions
What happens if I miss my Shuttle?
-You can Take Next One for Free, (Subject to availability)
What happens if I don’t want to wait?
-You can Purchase Private Transportation for the price difference
Are there any Refunds?
-Sorry, there is a NO refund policy in the shuttle but you can change your reservation free of charge 24 hrs prior your arrival/departure (subject to availability)
What to do if I can't find my hotel/rental house on your hotel list?
-We do pick ups/drop offs at all town and beach hotels/house rentals of Tulum. If you don't see you hotel/rental house on our website process your request via 'other transfers' link and you will receive an answer in the next 24 hours.
-You can Take Next One for Free, (Subject to availability)
What happens if I don’t want to wait?
-You can Purchase Private Transportation for the price difference
Are there any Refunds?
-Sorry, there is a NO refund policy in the shuttle but you can change your reservation free of charge 24 hrs prior your arrival/departure (subject to availability)
What to do if I can't find my hotel/rental house on your hotel list?
-We do pick ups/drop offs at all town and beach hotels/house rentals of Tulum. If you don't see you hotel/rental house on our website process your request via 'other transfers' link and you will receive an answer in the next 24 hours.